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Haterk Food

Welcome to Haterk Food - 100% natural products from the heart of Artsakh

1.1. The Company reserves the right to unilaterally change these Terms at any time without prior notice. In the event of changes to the Terms, the Company will publish the updated Terms, and the User is obliged to periodically visit the Site and check for changes in the Terms. The new terms will have legal force and will apply to relationships that arise after their publication.

If you do not agree with these Terms, please stop using the Application. Downloading the Application and not deleting it, registering in the Application, using the Services will be considered your unconditional agreement with these Terms.

 

CLIENT ACTIVITY

2.1. By agreeing to the Terms, you confirm that you are fully functional and have the right to use the Services.

2.2. If you are not fully functional or cannot use the Services independently, you must obtain the consent of your legal representatives in advance, or your legal representatives will act on your behalf.

2.3. If you are a representative of a legal entity, you declare that you have all the powers granted by the legal entity to use the Services.

2.4. By agreeing to these terms, you acknowledge that We cannot verify the information and data you provide, the authenticity of your certificates mentioned in this section, so every registered user will be considered by Us to be fully capable and competent.

2.5. You bear full responsibility for any violation of this Chapter.

 

PROVIDED SERVICES AND THEIR PROVISION

3.1. Haterk allows users to order food and products for people working in rural communities of the RA directly from the farmer. Through Haterk, the user gets acquainted with the assortment of products and goods, a brief description, as well as their manufacturers or developers.

3.2. Haterk allows the User to:

  • evaluate the quality of the supplied products and goods,
  • cancel the order on the specified days,
  • send a message through feedback,
  • give recommendations on products and goods not available in the app that you would like to buy,
  • see the most frequently purchased products and goods during the day, their promotions,
  • See the number of products and goods sold, the available quantity, and the number of buyers for each product and item.

3.3. The application is available for free download. The user registers by providing their name, surname, and phone number. Registration is confirmed by generating a digital code received via SMS.

 

ORDER EXECUTION, CANCELLATION, DELIVERY, AND REVIEW

4.1. Orders are delivered by a specialized transport company. The frequency of deliveries may vary depending on business objectives. The buyer sees the next delivery day before confirming the order, and in the case of non-cash payment – before payment.

4.2. The buyer can refuse the ordered goods until 14:00 on the day preceding each delivery date.

4.4. Delivery is made to the address specified by the Customer in the Application, within the timeframes indicated in the Application and at the time agreed with the Customer.

 

  1. SUBMISSION AND CONSIDERATION OF COMPLAINTS, RETURN PROCEDURE.

5.1. In case of non-fulfillment of obligations to provide services or non-conduct of expertise, Customers have the right to submit claims and complaints to the Company or the latter’s partner organizations, including claims for compensation for losses incurred in case of loss of the Order.

5.2. Complaints and claims can be submitted in writing, by phone, or electronically. When submitting a written request (complaint), the Company may require the client to present the last identity document and other documents necessary for considering the complaint.

5.3. The client may not use offensive, defamatory, or derogatory words and expressions, regardless of the public form (written message, phone call, social sites, Internet, etc.) for any reason. In case of violation of this condition, the Company reserves the right to terminate the provision of services to the client without any prior notice. In general, good faith does not exempt either party from fulfilling obligations.

5.4. Non-delivery of the order, damage to the order, or within 30 days from the date of delivery of the order, or after the expiration of the specified delivery period;

5.5. A written request (complaint) must necessarily include copies of documents confirming the identity of the applicant, the essence of the claim (complaint), in case of damage also about the damage caused.

5.6. The Company considers written claims (complaints) and responds within 10 working days.

5.7. If customers agree with the response to the written request (book), they can seek protection of their rights in ways provided by law.

5.8. In case of compensation for the damage caused, the Company carries out: in the manner and on the terms of the relationship between the Parties.

5.9. The Customer has the right to check its full quality upon receipt. The Company is not responsible for any specialist number that arises or is disclosed after receiving the Order, which Customers do not indicate when receiving the Order.

 

  1. THIRD-PARTY PRODUCTS, WEBSITES, AND ADVERTISING.

6.1. The Company’s website and application may contain links or hyperlinks to other websites and additional links (hereinafter referred to as “Other websites”), articles and videos, information, programs, etc., located for third parties; the Company does not personally verify the completeness, truthfulness, reliability of the materials posted on them and is not responsible for the materials of third parties and other Sites.

6.2. The Company is not responsible for services, content, and works offered and provided by third parties in our Application;

6.3. Haterk is not responsible for the use or assistance, suitability, completeness, or appropriateness of such products for your intended use. You bear full responsibility for receiving such Orders, conducting negotiations with Third Parties, returning the Order, and any other actions related to the Order.

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